Order cancellations and returns

Since each item is custom-made for our customers, returns and cancellations will incur a 30% lost item fee made. If you want to cancel your order, please contact us before shipping. Orders that have been shipped cannot be canceled. Please understand. If you need to return the product, you can contact us after receiving the order: service@flowerva.com, and we will reply to you within 24 hours on working days. If it is a holiday, the time may be extended.
Notice:
Since our products are 100% handmade, we will confirm the order with you via email before shipping. Once your reply is correct, we will ship the product normally. If you cancel the order within 12 hours after placing the order, you can apply for free. 70% will be refunded after 12 hours, 30% will not be refunded.
Return the goods:
If the order design is wrong or damaged, there is 100% free return within 15 days, and the shipping cost will be borne by Flowerva. However, if the return is due to customer-related reasons (such as size mismatch, color deviation, etc.), the return shipping cost may be borne by the customer.The specific cost depends on the courier company you choose.

 

15 days return warranty

Customers can contact us within 15 days after receiving the goods. If you receive a defective or damaged item, the wrong size, or the wrong product, please contact us immediately: service@flowerva.com

Product Return Instructions
We are committed to providing high-quality fabrics and a satisfying shopping experience. If you are not satisfied with your purchase or need to return it, please follow the following return policy:

• All returns must meet the following conditions:
• All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and original packaging, and will not affect our secondary sales.
• Includes original packaging and all accessories.
• Initiate a return within the specified return period (usually 15 days).

Returns are not applicable in the following situations:
Customized products modified or personalized to your requirements.

Return process

• Contact Customer Service: Before returning an item, please contact our customer service team via live chat or email to inform your intention and provide order details and reason for return. Email: service@flowerva.com.
• Review and Approval: Our customer service team will review your return request and confirm that it meets the return criteria. Once approved, we will provide a return authorization and notify you of the return address.
• Packaging and Shipping: Please ensure that you properly package your returned items and send them back to the designated return address using a safe and secure shipping method. For security and tracking purposes, we recommend using a shipping service with a tracking number.
• Processing and Refunds: Once we receive and confirm that the returned item meets our return criteria, we will process the return and initiate a refund. The refund amount will be credited back to the original payment method.

Refund policy

Once your return is received and reviewed, we will send you an email to notify you that we have received your returned product. We will also notify you of approval or rejection of the refund：

• If you're approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within a certain number of days (usually within three business days).
• If you haven't received your refund yet, please check your bank account again.Please contact your credit card company or Paypal, a formal refund may take some time.

* Notice *
All returns or refunds must first be approved by our customer service team; if approved, you will need to return the unused item and provide customer service with a return tracking number.
If the customer requests a refund, we will refund the original product cost upon receipt of the returned merchandise. If there are product quality problems, we will refund the customer in full and bear the shipping costs for the customer's return. If it is the customer's responsibility, we will only refund the cost of the purchased product, and the shipping cost will be borne by the customer.