This Privacy Policy explains how collect, use, share and process your information as well as the rights and choices you have associated with that information. This Privacy Policy applies to all personal information collected during any written, electronic, and oral communications or collected online or offline, which include: our website, located at flowerva.com (“the Site”) through our mobile application as well as any other written, electronic, and oral communications with and its representative parties (collectively, the “Services”).

Please read our Terms and Conditions and this Policy before accessing or using our Services. If you cannot agree with this Policy or the Terms and Conditions, please do not access or use our Services. If you are located in a jurisdiction outside the European Economic Area, by using our Services, you accept the Terms and Conditions and accept our privacy practices described in this Policy.

We value your privacy and data protection. This privacy policy is designed to explain how we collect, use, store, and protect the personal information you provide to us.

Information Collection
We may collect personal information that you voluntarily provide when interacting with us, such as your name, contact details, and address.
We may also collect anonymous browsing information through the use of Cookies and similar technologies. This information is used to improve our website and provide a better user experience.
Information Usage

We will use the collected personal information for the following purposes:

• Processing and delivering your orders;
• Providing customer support and conducting satisfaction surveys;
• Sending you information about special offers, promotions, or related products, but only if you have consented to receive such communications.

Information Storage and Protection
We take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.
Your personal information is stored on secure servers only when necessary and promptly deleted when no longer needed.

Exclusion of Taxes and Fees
Our prices and fee listings typically explicitly state that they do not include taxes.
Please note that you may be responsible for paying applicable taxes, customs duties, or other additional charges. These fees are your responsibility and may vary based on region, country, and product.

Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about how you browse our website.

For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.

Cookies help us to improve our website and to deliver a better and more customized service. They enable us:

• To estimate usage numbers and patterns

• To store information about your preferences, and to allow us to customize our website according to your individual interests.

• To speed up your searches.

• To recognize you when you return to our website.

• You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the website or unable to avail of any of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Third-Party Links

• While visiting our website, you may link to sites operated by our business partners or other third parties. This does not mean that we endorse these sites. We do not make any representations or warranties about any website you may access through the Flowerva website. They are independent from us, and we have no control over, or responsibility for, their information or activities.

• In addition, our privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Flowerva Privacy and Usage Policy. Please make sure you understand the other site's privacy policy before providing personal information.

Security and Retention

• Flowerva goes to great lengths to keep your financial information private and safe. We take appropriate physical, electronic and administrative steps designed to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via e-mail. Our customer service center and stores also operate over a private, secure network. Please note, however, that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

• Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure, and we cannot guarantee that such information will not be intercepted by third parties or that our security efforts will always be successful in protecting data. 

• We retain personal information for as long as necessary to fulfill the purposes for which such personal information was collected or to comply with its legal obligations, resolve disputes, or enforce agreements. 

Legal Basis
We comply with applicable privacy laws and regulations.
If required, we may disclose personal information under legal obligations, including but not limited to assisting in criminal investigations, court orders, or compliance requirements.
We encourage you to read and understand this privacy policy fully. By continuing to use our services, you agree to all the terms and provisions stated in this privacy policy.

Non-Discrimination 

• We will not discriminate against you based on the exercise of your privacy rights.

Your Consent and Updates to this Policy

• You acknowledge that this Privacy and Usage Policy is part of the Terms of Use and you agree that using our website signifies your assent to Flowerva’ Privacy and Usage Policy and related terms of use provided above, is subject to all applicable laws, and is undertaken at your own risk. Flowerva reserves the right to change this Privacy and Usage Policy at any time, without advance notice. If we decide to change our Privacy and Usage Policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

HOW TO CONTACT US

If you have any questions about your privacy or security on our website, please contact us at service@flowerva.com.